Return & Refund Policy

Last Updated: February 2026

At Wovante, we aim to make shopping simple and stress-free. If there is an issue with your order, we offer a 7-day return window under the conditions below.

1. Return Eligibility

You may request a return within 7 days of receiving your item if:

• The item is defective or damaged upon delivery
• The wrong item was delivered
• The item does not match its description

Items must be returned in their original condition with packaging where applicable.

2. Non-Eligible Returns

We may refuse returns if:

• The return request is made after 7 days
• The item has been used improperly or damaged by the customer
• The product was marked as final sale (if applicable)

3. How to Request a Return

To initiate a return go here OR:

• Contact us via phone or WhatsApp
• Provide your order details
• Explain the issue with the item

Our team will guide you through the return process.

4. Return Method

Returns are coordinated via delivery pickup or return drop-off, depending on your location and the nature of the item.

5. Refund Process

Once the returned item is received and inspected:

• If approved, a refund will be processed
• Refunds are issued via the original payment method where possible

Refund processing times may vary depending on payment provider timelines.

6. Shipping Costs

If the return is due to our error (wrong item, defective item), return shipping will not be charged to you.

7. Contact

Email: [email protected]
Phone: +233 545 039 456